We guarantee the authenticity and condition of every item we sell. If you are not completely satisfied with your purchase, you may return it within 14 days of product delivery free of charge.*
*14 days after product delivery the product is non refundable
*If the customer has damaged the package and/or product the item is non refundable, even within the 14 day return period
*If the customer received a damaged product from the courier the item is still refundable as long as its is returned within the 14 day return period
*All orders of Gold/Diamond/Jewelry online or in-store are final sale and cannot be returned.
In-Store policy for jewellery is exchange/store credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
The two options for returns include shipping the item(s) back to us or bringing in to our 158 MIDDLE NECK ROAD #A GREAT NECK NY 11021 location.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Shipping & Handling
For US Domestic
Free Ground Shipping: 5~7 business days.
Priority shipping: 2~5 business days.
Overnight service is upon request.
1 week standard phipping: $35
3 ~ 7 days Priority: $80
Wholesale shipping is upon request.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world.
As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for your purchase.
To return your product, you need to mail your product to: SecretBox New York 158 MIDDLE NECK ROAD #A GREAT NECK NY 11021
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
contact us at email@example.com